Allow us to place some knowledge at your fingertips! Have no fear, info is near!

Account Help:

Login – Located at the bottom of every page under “My Account”
Change Password – Click on “My Account”, which is located at the bottom of every page. Then click “edit your password and account details”

Order Assistance

Adding a Coupon – If you’re trying to see what coupons can be added, there is a coupon page with our currently featured discounts. Make sure you have already added the product to your cart before clicking on the coupon that correlates with it. If you already have a coupon code, proceed to checkout and enter it at the top of the page.
Order Information – If you’ve created an account with us, you can review your order history under “Recent Orders” by visiting your Account page
Order Tracking – If you’ve created an account with us, on your “My Account” page, under “Recent Orders”, click on an order to view order details and tracking information. Simply click on the green box that says “Track”
Adding a Coupon – If you’re trying to see what coupons can be added, there is a coupon page with our currently featured discounts. Make sure you have already added the product to your cart before clicking on the coupon that correlates with it. If you already have a coupon code, proceed to checkout and enter it at the top of the page.

How are Vaporizers switched on?

Some switch on automatically when the atomizer detects air being drawn into the electronic device. Some devices feature manual push-button switches.

Are Vaporizers cheaper than smoking traditional cigarettes?

Yes, however there are many variables involved. The amount saved depends both on the smoking habits of the individual and the style of E-Cigarette you choose (pen-style, mini, etc.).

Will Vaporizers help me to stop smoking traditional cigarettes?

We would like to be clear on this; there is no clear correlation from health administrators that state E-Cigarettes would permanently stop the smoking addiction. It is very clear E-Cigarettes are simply an alternative to a traditional cigarette that offers different variety of flavors. It is odor free, and gives people the freedom to smoke virtually anywhere.

Does the vapor have a lingering or annoying smell?

It is odor free and you can’t even notice the vaporized smoke coming from the E-Cigarette device. Unlike traditional cigarettes, E-Cigarette devices don’t have a lingering or annoying smell.

Can I use E-Cigarette or Vapor Devices if I am pregnant?

Smoking in general during pregnancy should be avoided as it can increase the risk of miscarriage, stillborn or premature infants, infants with low birth weight and an increased risk for sudden infant death syndrome (SIDS).

Are there areas where Vaporizers are prohibited to use?

Of course, but because E-Cigarette and Vaporizers produce no first hand or second hand smoke, use in public locations is generally accepted in places where smoking in general is allowed.

If I encounter a problem with my Vaporizers or other products purchased from GreenSuppliesOnline, what do I do?

Should you encounter any problems with the products you’ve purchased from GreenSuppliesOnline, just contact us right away by email, phone or the LIVE Chat feature.

By email: Support@GreenSuppliesOnline.com or call us at 877-234-7737. Our support team will respond to you promptly.

What does it mean when the light on my battery is flashing?

Flashing light is a simple indicator telling you that the battery needs to be charged.

How long will my battery last?

That really depends on the size of the battery on the device. E-Cigarettes with a battery size ranging from 650mAh to upwards of 2000 mAh will last anywhere from 6-8 hours of constant use.

What are the GreenSuppliesOnline policies for returning products?

Items must be returned within a period of 90 days from the order. Shipping and handling charges are non-refundable. We strictly DO NOT accept CODs or third party billing for merchandise which has been returned. Should you receive any products that have arrived to you upon delivery bearing extensive damage, you must contact our Customer Service Department right away by email or phone.

By email: Return@GreenSuppliesOnline.com or call us at 877-234-7737. Our support team will respond to you promptly.

What payments does GreenSuppliesOnline accept?

GreenSuppliesOnline accepts most major credit and debit cards. During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until your payment is successfully processed.

How much can I expect to pay for shipping?

Shipping prices vary on the quantity and size of the item. All items are shipped using USPS priority flat rate boxes which usually takes 2-3 business days anywhere in the USA. If you are interested in shipping discounts, message us on the LIVE chat feature and we will look to see what type of discounts we can provide for you.

Do you ship outside of the United States?

We currently only ship within the USA. If you have an additional shipping request contact our Customer Service Department right away by email, phone or with our LIVE chat feature.

By email: Support@GreenSuppliesOnline.com or call us at 877-234-7737. Our support team will respond to you promptly.

Does GreenSuppliesOnline Support Smoking?

At GSO we try to provide a healthier alternative to smoking by offering you the best E-Cig & Vaporizer Kits available. Did you know that 80% of smokers who switched from traditional cigarettes to an Electronic Cigarette ultimately gave up smoking. Let us show you how vaping can become a non-addictive hobby and healthier alternative to smoking cigarettes.

Does GreenSuppliesOnline Support Smoking?

At GSO we try to provide a healthier alternative to smoking by offering you the best E-Cig & Vaporizer Kits available. Did you know that 80% of smokers who switched from traditional cigarettes to an Electronic Cigarette ultimately gave up smoking. Let us show you how vaping can become a non-addictive hobby and healthier alternative to smoking cigarettes.

Where does GreenSuppliesOnline ship from?

We have multiple warehouses across the USA. If you have a specific question regarding delivery time, just send us a message.

How long does shipping take?

GSO uses USPS Priority Flat Rate Shipping for all orders. USPS guarantees these types of shipments to arrive within the USA in 5 business days. You will receive email updates via USPS giving you up-to-date tracking details on the status of your vape mail.

How do I know I’m not getting a fake or counterfeit E-Cig or Vaporizer?

At GreenSuppliesOnline we only carry legitimate e-Cigs and Vaporizers. Legitimate Vape Kits IS our standard.

If I purchase more than one item does GSO offer any deals?

You can use our Live Chat Feature to chat with a GSO representative to find out if there are any coupon codes that work towards your order.

What is the difference between 650mAh and 1100mAh?

The larger the number, the more battery life the battery will have. An 1100mAh battery can last up to 80% longer than a 650mAh battery. Use these factors to decide which one is best for you:
– 1100 mAh lasts longer, can be slightly larger, and can take longer to charge
– 650 mAh are smaller and charge more quickly

Does GSO have a newsletter?

Yes. You can signup for the newsletter on the home page OR when you checkout.  In the meantime, join us on the following social media sites:
– Facebook
– Twitter
– Pinterest

Contacting a GSO Teammember

We have several methods of contact: